Help & FAQ
Answers to common HellCore questions, based on published announcements and player guides.
Which IP should I use to join HellCore? HELP GUIDE
I am joining for the first time. What address should I enter?
Use hellcore.net or mc.hellcore.net. The play and alt addresses listed in the official connection guide share the Main player pool.
My friend is online but I cannot see them HELP GUIDE
We connected using different routes. Why are we in different player lists?
Check whether one of you joined in.hellcore.net. India routing has a separate player pool; join the same Main, Play, or Alt route to share a pool.
Does the India route always reduce ping? HELP GUIDE
Should everyone in India use the IN address?
It is an alternate route through Singapore, with no guarantee of lower ping. Compare your connection and remember that its player pool is separate.
How do I use the global route? HELP GUIDE
Is there an address for global routing?
The published global addresses are world.hellcore.net and world.bistarwars.com. See the official routing guide for details.
Where do I start Ranked BedWars? HELP GUIDE
I can see the RBW item but have not registered yet.
Register in the Ranked BedWars registration channel, join the required Discord channel once, then use the RBW hotbar item to queue.
Our normal party will not enter Ranked HELP GUIDE
We made a BedWars party and cannot queue together in Ranked.
Use the RBW Party system inside the RBW hotbar item. The default BedWars party system does not work for Ranked.
A 1v1 queue is not starting HELP GUIDE
Both of us are waiting in the same RBW party.
For a 1v1 match, players cannot be in the same RBW party. One player must leave that party before you can be matched.
Can we pick players in 3v3 Ranked? HELP GUIDE
I cannot find the picking option for 3v3.
Player picking is currently available only in 4v4 Ranked. For 3v3, make an RBW party with teammates and queue normally.
Where can I report a Ranked beta bug? HELP GUIDE
I found unexpected behavior during a match.
Post in the support or bug-report section with the mode, time, steps, and any screenshot. Ranked is in beta, so useful reproduction details help.
How do I generate a Player API key? HELP GUIDE
I want to build a small stats tool.
Run /apikey create inside BedWars, then /apikey info to view your key. Keep the key private and use /apikey revoke when it is no longer needed.
How do I revoke an old API key? HELP GUIDE
I accidentally shared my key in a screenshot.
Use /apikey revoke in BedWars. Do not post the key in a public thread; generate a new key for your own tools if needed.
Where is the Quick Buy command? HELP GUIDE
Can I view my saved Quick Buy and Hotbar?
Use /quickbuy. The published developer endpoint for loadout data is api/v1/loadout; see the official announcement for context.
Who can use vanish with nick support? HELP GUIDE
I do not see the new vanish feature on my rank.
The announced /vanish feature with nick support and a new action bar is exclusive to MVP++ and YouTube ranks.
Why does data refresh before a game? HELP GUIDE
I noticed a short refresh before a BedWars game starts.
The published fix says player data refreshes for about four seconds before the game starts, with no refresh during gameplay. Report any different behavior with details.
Where are the replay fixes documented? HELP GUIDE
I want to read the announcement about replays.
Open the official replay, vanish, and nick-plugin updates thread. It describes the replay smoothness fixes and related changes.
Are cosmetics purchase errors fixed? HELP GUIDE
Was there an update about buying cosmetics?
The official cosmetics announcement reports a fix for purchase errors. If you still see an error, share its message and steps in support.
Is the Bed Destroy Menu issue resolved? HELP GUIDE
I saw an older announcement about the menu.
That announcement lists the issue as pending. Check newer official updates before assuming it has been fixed.
How do I attach a screenshot to a thread? HELP GUIDE
I want to show a problem instead of explaining it only in text.
Sign in and use the upload control in the thread or reply editor. Supported image formats are PNG, JPEG, WebP, and GIF, with a five-megabyte limit.
Which files can I share in support? HELP GUIDE
Can I attach a short log file?
The upload control supports images, PDF, and UTF-8 text files up to five megabytes. Remove passwords, tokens, and personal information from logs first.
How do I change my profile cover? HELP GUIDE
My profile needs a custom background.
Open your own profile and choose Customize your profile. Upload a cover image, preview it, and save your changes.
Can I decorate my avatar? HELP GUIDE
I want a different frame around my profile image.
Your profile editor offers outline, glow, double, and pixel frames, plus accent colors. Choose a frame and save it.
Why can I not post an announcement? HELP GUIDE
The announcement section has no post button for me.
Official sections are reserved for staff and their threads are locked. Use an open community or support section for your question.
How do I write a useful connection report? HELP GUIDE
My connection fails and I need help.
Include the address you tried, the exact error, when it happened, and your connection steps. Do not include account credentials or API keys.
Where can I read official server updates? HELP GUIDE
I want the latest published information rather than guesses.
Start with the official announcements and player guides on this forum. Check the date and any later updates before relying on a report.