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Help & FAQ

Answers to common HellCore questions, based on published announcements and player guides.

Which IP should I use to join HellCore? HELP GUIDE
Question

I am joining for the first time. What address should I enter?

Answer

Use hellcore.net or mc.hellcore.net. The play and alt addresses listed in the official connection guide share the Main player pool.

My friend is online but I cannot see them HELP GUIDE
Question

We connected using different routes. Why are we in different player lists?

Answer

Check whether one of you joined in.hellcore.net. India routing has a separate player pool; join the same Main, Play, or Alt route to share a pool.

Does the India route always reduce ping? HELP GUIDE
Question

Should everyone in India use the IN address?

Answer

It is an alternate route through Singapore, with no guarantee of lower ping. Compare your connection and remember that its player pool is separate.

How do I use the global route? HELP GUIDE
Question

Is there an address for global routing?

Answer

The published global addresses are world.hellcore.net and world.bistarwars.com. See the official routing guide for details.

Where do I start Ranked BedWars? HELP GUIDE
Question

I can see the RBW item but have not registered yet.

Answer

Register in the Ranked BedWars registration channel, join the required Discord channel once, then use the RBW hotbar item to queue.

Our normal party will not enter Ranked HELP GUIDE
Question

We made a BedWars party and cannot queue together in Ranked.

Answer

Use the RBW Party system inside the RBW hotbar item. The default BedWars party system does not work for Ranked.

A 1v1 queue is not starting HELP GUIDE
Question

Both of us are waiting in the same RBW party.

Answer

For a 1v1 match, players cannot be in the same RBW party. One player must leave that party before you can be matched.

Can we pick players in 3v3 Ranked? HELP GUIDE
Question

I cannot find the picking option for 3v3.

Answer

Player picking is currently available only in 4v4 Ranked. For 3v3, make an RBW party with teammates and queue normally.

Where can I report a Ranked beta bug? HELP GUIDE
Question

I found unexpected behavior during a match.

Answer

Post in the support or bug-report section with the mode, time, steps, and any screenshot. Ranked is in beta, so useful reproduction details help.

How do I generate a Player API key? HELP GUIDE
Question

I want to build a small stats tool.

Answer

Run /apikey create inside BedWars, then /apikey info to view your key. Keep the key private and use /apikey revoke when it is no longer needed.

How do I revoke an old API key? HELP GUIDE
Question

I accidentally shared my key in a screenshot.

Answer

Use /apikey revoke in BedWars. Do not post the key in a public thread; generate a new key for your own tools if needed.

Where is the Quick Buy command? HELP GUIDE
Question

Can I view my saved Quick Buy and Hotbar?

Answer

Use /quickbuy. The published developer endpoint for loadout data is api/v1/loadout; see the official announcement for context.

Who can use vanish with nick support? HELP GUIDE
Question

I do not see the new vanish feature on my rank.

Answer

The announced /vanish feature with nick support and a new action bar is exclusive to MVP++ and YouTube ranks.

Why does data refresh before a game? HELP GUIDE
Question

I noticed a short refresh before a BedWars game starts.

Answer

The published fix says player data refreshes for about four seconds before the game starts, with no refresh during gameplay. Report any different behavior with details.

Where are the replay fixes documented? HELP GUIDE
Question

I want to read the announcement about replays.

Answer

Open the official replay, vanish, and nick-plugin updates thread. It describes the replay smoothness fixes and related changes.

Are cosmetics purchase errors fixed? HELP GUIDE
Question

Was there an update about buying cosmetics?

Answer

The official cosmetics announcement reports a fix for purchase errors. If you still see an error, share its message and steps in support.

Is the Bed Destroy Menu issue resolved? HELP GUIDE
Question

I saw an older announcement about the menu.

Answer

That announcement lists the issue as pending. Check newer official updates before assuming it has been fixed.

How do I attach a screenshot to a thread? HELP GUIDE
Question

I want to show a problem instead of explaining it only in text.

Answer

Sign in and use the upload control in the thread or reply editor. Supported image formats are PNG, JPEG, WebP, and GIF, with a five-megabyte limit.

Which files can I share in support? HELP GUIDE
Question

Can I attach a short log file?

Answer

The upload control supports images, PDF, and UTF-8 text files up to five megabytes. Remove passwords, tokens, and personal information from logs first.

How do I change my profile cover? HELP GUIDE
Question

My profile needs a custom background.

Answer

Open your own profile and choose Customize your profile. Upload a cover image, preview it, and save your changes.

Can I decorate my avatar? HELP GUIDE
Question

I want a different frame around my profile image.

Answer

Your profile editor offers outline, glow, double, and pixel frames, plus accent colors. Choose a frame and save it.

Why can I not post an announcement? HELP GUIDE
Question

The announcement section has no post button for me.

Answer

Official sections are reserved for staff and their threads are locked. Use an open community or support section for your question.

How do I write a useful connection report? HELP GUIDE
Question

My connection fails and I need help.

Answer

Include the address you tried, the exact error, when it happened, and your connection steps. Do not include account credentials or API keys.

Where can I read official server updates? HELP GUIDE
Question

I want the latest published information rather than guesses.

Answer

Start with the official announcements and player guides on this forum. Check the date and any later updates before relying on a report.

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